The Training Customer role is designed for organizations, businesses, or government agencies that contract training services through the LMS. This role allows customers to track contract details, monitor student progress, review attendance records, and access billing and financial reports. Training Customers can also interact with instructors and administrators to ensure the training objectives are met.
By providing real-time visibility into student attendance and performance, the LMS ensures that training customers can effectively manage their contracts and optimize training outcomes.
Key Responsibilities & System Capabilities:
- Contract Oversight & Financial Tracking
- View detailed financial and training information related to contracted training services.
- Access real-time billing records, session costs, and invoice tracking.
- Monitor training budgets and ensure compliance with allocated spending.
- Student Performance & Attendance Monitoring
- Track student attendance, participation, and progress in enrolled courses.
- Access real-time reports on training performance and session completion rates.
- Identify students who may require additional support or follow-up.
- Session Access & Customer Interaction
- Customers can now directly join training sessions via the LMS interface.
- Interact with training administrators and instructors regarding student performance, course content, and scheduling.
- Compliance & Reporting Tools
- Generate compliance reports for internal or regulatory review.
- Export session data for audit purposes and internal tracking.
- Access structured historical training data for trend analysis and decision-making.
The Enterprise LMS empowers Training Customers with self-service access to session data, attendance tracking, performance reports, and financial summaries, ensuring transparency and efficiency in managing contracted training services.